Today, we are excited to announce a highly anticipated update: you can now manage Instagram comments with Later!
Our new Conversations feature saves you time and helps you keep track of all your Instagram comments. You can reply from your computer instead of your phone, and even view your conversation history with a commenter.
We know that it’s easy to miss Instagram comments in the Instagram app, so we’re happy to bring this highly requested feature to all Later business plans today!
Want to know more about the person you’re responding to? You can see the Instagram bio and follower count of a commenter, so you can quickly identify engaged influencers that you might have missed.
See how your business can benefit from our powerful new Conversations feature:
Never Miss an Instagram Comment Again
Keeping track of all your Instagram comments is hard. It’s easy to miss comments in the Instagram app, especially if someone is commenting on an older post.
Whether you get 10 or 100 comments per day, it’s a challenge for anyone to manage Instagram comments.
With Later’s Conversations inbox, you can now view all of your most recent Instagram comments in a feed on your desktop computer, so you’ll never miss an Instagram comment on an organic post again – even if it’s on an older post!
Note: Conversations shows you comments from your organic Instagram comments only, and not your Instagram ads.
Need help using Conversations? Check out our help guide here.
Provide Excellent Customer Service when Managing Instagram Comments
Brands are already using Later’s Conversations feature to provide excellent customer service and improved response times with Instagram comments.
In the case of a customer complaint, social teams can view the full conversation history with a customer, provide an in-depth response from their desktop computer, and respond promptly to Instagram comments.
Conversations’ user view is extremely helpful for tracking all of your discussions with a customer. The user view gives you a complete look into all the details and past exchanges between your team and your customer in Instagram comments:
For example, if a customer leaves an Instagram comment about a missing package, you can use the Conversations user view to see the full comment history from the last two weeks.
This feature helps social customer service teams work together to resolve issues quickly, without having to scroll back through old Instagram posts to find the last response or comment.
Save Time! Manage Instagram Comments Faster
Replying to Instagram comments can take up a lot of your time, especially if you’re replying from your phone and wanting to give a detailed response.
Here at Later, we’re always trying to save you time with Instagram. Conversations will save you time managing Instagram comments, so you can respond to more people in a shorter amount of time.
The best part? You can do it from your computer!
To reply to an Instagram comment in Later, just select the comment, post or Instagram user you’d like to respond to. Then enter your response, click the Reply button, and you’re done!
Need help using Conversations? Check out our help guide here.
Looking for a faster way to filter through Instagram comments?
Use the search feature to find the Instagram comments that matter to you. Search comments for common phrases like “order” “shipping” to “purchase” so you can prioritize urgent issues.
You can even search for the “?” to quickly find all the questions that you need to answer!
Here at Later, we’re always trying to save you time with Instagram. Whether that’s scheduling Instagram posts or managing your comments, we help you do more with Instagram in less time.
Get access to Conversations now by upgrading to a Later business plan, starting at just $19/month.
